Home / FaQ

1. I have a question about shipping and delivery?
If you have any questions about the shipping and delivery of your order, please visit our Shipping & Delivery page.

2. Which currency will I be charged in?
We process all orders in USD. While the content of the cart may be displayed in your local currency, you will checkout using USD at the most current exchange rate.

3. What payment methods do you accept?
We accept all credit and debit cards (VISA, MasterCard, American Express, etc.) and PayPal, the most trustworthy payment provider in the world.

4. Is it safe to use my credit card on your site?
Rest assured that we take the privacy and security of your personal and payment details very seriously. Your data is anonymous and confidential to our company.

We have an encrypted SSL certificate (Secure Socket Layer) to make sure your shopping experience is completely secured. SSL is used to secure credit card transactions, data transfers, and logins. Sensitive information including any type of payment information is not stored on our servers.

For even greater confidence in shopping with Tripodly.com, we have adopted the Verified by Visa and Mastercard SecureCode fraud prevention service schemes often referred to as ‘3D-Secure’. These services help enhance your existing card account against unauthorized use. We encourage our customers to sign up for these service schemes. In order to do so, you must register with the bank or other organization that issued the card. Once you have registered and created your own personal password with the card issuer you will be automatically prompted in the checkout to provide this password each time you shop with us.

5. Can I pay Cash on Delivery?
All orders must be purchased through our website and paid at the time of checkout.

6. Do you sell gift cards?
Currently, we do not sell gift cards.

7. How can I change my e-mail address?
If you have entered your e-mail address incorrectly and wish to change it, please contact our support team.

8. How do returns work?
Please visit our Return Policy page to find more about returns.

9. I have a question about your tripod?
If you have any additional questions about the product, please visit our Product Support & FaQ page where we answer the most common questions and how to use our tripod.

If you have any additional questions please contact our support team.