Home / Shipping & Delivery
1. How do I qualify for free shipping?
All US orders over $50 and CAN orders over $80 may qualify for free shipping.

2. When will you ship out my order?
All orders are processed and dispatched from our warehouse within 48h.

3. When and how will I receive my shipment tracking information?
We will email you the tracking information for your shipment once it leaves our warehouse.

4. I have not received a shipping confirmation e-mail?
If you have not received a shipping confirmation for your order it's most likely because of one of the following reasons:

Your order has not been processed/shipped yet. Orders are usually processed within 2 working days.

The confirmation email may have gone to your spam. Please check your spam/junk folder for an email from Tripodly.

Although unlikely, it's also possible you may have entered your email address incorrectly. If you have not received any shipping confirmation emails after 48 business hours please contact our support team.

5. Do you ship internationally?
Yes, we ship to most countries worldwide.

6. Why can't I find my country in the shipping dropdown at checkout?
Unfortunately, we are unable to ship to certain countries due to customs limitations or high risk of fraudulent activity.

7. Which days do you ship?
We ship out:

Monday – Thursday: 8 AM – 2 PM EST
Friday: 8 AM – 12 PM EST

8. How long will it take for my order to arrive?
For domestic orders: 1-5 days
For international orders: 2-15 days

Please note that this time frame is an estimate and not a guarantee.
International shipping delays can occur due to your country's customs clearance.

9. Where do you ship from?
We ship from our warehouse located in the United States, New Jersey.

10. Which shipping carrier do you work with?
We work with the well-reputed carriers: USPS, UPS, FedEx, DHL, PCF Express, Asendia, and ZoneJump.

11. How can I track my order?
To see the current status of your order, please visit our Tracking Page.

12. Why isn't my tracking number updating?
It is possible that your tracking information isn’t updating because the package missed a tracking scan. In most cases, the item is still in transit to the destination and the final delivery is unaffected.

13. What happens if my order gets lost in the mail or damaged?
If your parcel never arrived or it arrived damaged due to mail service mistreatment, please contact our support team. We will have to file a claim against the shipping carrier and qualify for reimbursement.

14. What happens if I am not home to receive my package?
If you’re not at home the courier will leave your package in a safe place, out of sight and out of the weather, at the driver's discretion. This could include the front porch, side door, back porch, garage area, or with a neighbor or leasing office.

Alternatively, a card might be left by the courier with instructions on how to collect your parcel. This card/notification generally means that your parcel is waiting for you at a local post office. You will need to present this card to the post office when you pick up your parcel, along with your national ID.

15. I have not received my order but the tracking says it was delivered?
If the tracking information shows that your package was delivered, but you are unable to locate it please try the following:

Check if the shipping address entered at the time of purchase is correct.

Look for a notice of attempted delivery (delivery card from the postal or courier company).

Take a good look for your order around the delivery location.

Check with your family, roommates, or neighbors to see if they accepted the delivery on your behalf.

Check with your property managers or an apartment office.

Wait 48 hours, in rare cases, packages may say delivered prior to arrival.

Please contact the delivery company or local post office with your tracking number to seek further clarification of where they left the package or if they have taken it to a delivery center for you to pick up.

If none of the above works please contact our support team.

16. Will I need to pay customs duties and tax?
The prices displayed on our site are tax-free, which means you may be liable to pay for import taxes, duties, and related customs fees once your order arrives at its final destination. This is determined by your local customs office. Payment of these charges are your responsibility and will not be covered by us.

17. What happens if I entered the wrong shipping address?
We understand everyone makes mistakes. Please contact our support team as soon as possible. We may be able to change the address for you if your order hasn't already been processed by our warehouse. If your order has already been shipped out to a misspelled shipping address, the package will be "lost in transit" and returned back to us. Please note we won't be able to resend your order or process refund until the parcel reaches our warehouse. 

18. Can I edit or cancel my order?
If you would like to cancel your order before the item has been dispatched, please contact our support team as soon as possible. We may be able to cancel your order if it hasn't already been processed by our warehouse. If we are unable to cancel it before it ships out, you can initiate a return once you receive your order.

19. How do returns work?
Please visit our Return Policy page to find more about returns.

20. Can I expedite my order?
Yes, you can. Please contact us before you place your order if you wish to have your order expedited.

If you have any additional questions about the shipment and delivery of your order, please contact our support team.